Warranty

Our own comprehensive extended warranty guarantee for a selected range of professional products.

UP TO 2 YEARS WARRANTY

Our own comprehensive extended warranty guarantee for a selected range of professional products.​

All orders are automatically registered for the warranty. Warranty will cover the period after the delivery of your covered equipment.

All products purchased from Primeight are warrantied by Primeight Digital and are returned to Primeight Digital for any warranty repair. Unless you get an approval by Primeight to be repaired at the local repair center.

As a company that looks after the needs of photographers, we want you to feel confident that the equipment that you’re buying is covered in the unlikely event of faults or defects. That’s why we’re adding an extra year of cover to a range of professional-level equipment. Primeight Digital Co, ltd will pick up the repair bill for problems that arise, due to any manufacturing fault, for up to 48 months after the purchase date for selected items.

Primeight follows Consumer Guarantees guidance for warranty coverage. Coverage scales linearly with the price of the product;
e.g. a below US$500 item will give you 1 year coverage; 
a US$500-2,500 item will give you 1.5 years coverage;
a US$2,500+ items will give you 2 years coverage.

How to submit a Warranty claim? And how the Warranty works?

Should a fault arise, email us [email protected] and dictate your order number. Please give a detailed description of the issue as well as an attachment of the original invoice.

    • We will first go through some simple diagnostics to see if we can help you solve the problem through user troubleshooting.
    • If an item is returned within the warranty period, we will inspect for warranty guidelines eligibility and if approved we will send the item to repair, if the item cannot be repaired, we will replace it at equal value, if replacement is not available we will issue a Store Credit.
    • We will repair any manufacturing fault that arises, free of charge, including parts and labour.
    • Once the repair is completed, we will arrange for delivery of the item back to the Customer, free of charge.

What are the Terms of the Warranty?

The Warranty is limited and non-transferable, valid only to the original purchaser or gift recipient.

The Warranty covers parts and labour costs in relation to the repair of any manufacturing fault which occurred during normal usage of the item (subject to the exclusions set out below). We reserve the right to repair, replace or refund goods under this warranty.

Please be aware we do not cover items under warranty for any of the following reason(s):

    • The Warranty does not cover normal wear and tear such as scratches, etc.
    • The Warranty does not apply to defects due to abuse, mishandling, repair by a non-authorized agent, unsuitable storage, transport damage, sand damage, liquid damage, fungus damage, impact damage, or tampering.
    • Use outside of manufacturers specifications

Primeight Digital Co., ltd disclaims any liability for:

    • Any data and information loss and corrupted files during the repair process. To avoid any loss, we highly recommend you have backed-up all the data by yourself
    • Any changes in settings, system (firmware/software update) during the repair process
    • Any delays due to non-controllable factors (parts of element shortage, bad weather, and shipping carrier delays etc.)