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Frequently Asked Questions (FAQ) And Help
Order Information
-WILL YOU PRICE MATCH AGAINST ANOTHER RETAILER?
We do attempt to price match against retailers from your country. If you would like to check whether we will match another retailer, please email us: [email protected] . When you contact us, please be ready with the quote from the other retailer.
-IS ALL YOUR STOCK BRAND NEW?
Yes, of course. Primeight promise that we ship the brand new imported stock to every customers.
-WHAT ARE IMPORTED ITEMS?
"Grey Market," also known as "direct import," are products imported directly into your country, and not through the manufacturer's authorized agent/distributor. It is perfectly legal to directly import these products and sell them.
-WHAT ARE THE ADVANTAGES OF "GREY MARKET" GOODS?
There is no factory-authorized middleman involved in the import of these products, so the costs are lower. As a result, the customer pays less. In addition, many items that are in short supply or are not imported at all by the manufacturer's authorized distributors, are available in the "Grey Market."
Because there is no factory-authorized middleman, there is no manufacturer's warranty. However, "Grey Market" products purchased from Primeight are warrantied by Primeight Digital and are returned to Primeight Digital for any warranty repair.
-ARE THERE PRODUCT DIFFERENCES IN "GREY MARKET" GOODS?
There is no difference in the actual products. In most cases, they are manufactured in the same place by the same people and with the same materials.
-WHAT HAPPENS AFTER THE WARRENTY EXPIRES?
Just like products with an expired manufacturers' warranty, you can take the product to any convenient repair shop and pay for the repair.
-WHAT ARE WHITE BOX ITEMS?
Since an item can be marked as "White Box" or "Bulk Pack" for the reason is that some products will be sold separately from the kit, however the functions and accessories of the products are the same as original products. Only the box will be packaged in other boxes. White Box items are covered under Primeight's warranty.
-DO THE PRICES SHOWN INCLUDE VAT?
All prices on this website include VAT unless they strictly say otherwise.
-WHAT PAYMENT METHODS DO YOU ACCEPT?
Primeight accepts VISA, MasterCard, American Express and Afterpay. Your credit card is charged only at the time of the actual shipment of item(s). However, there might be a temporary hold on the funds until the time of actual shipment. If paying by Debit or Check Card, the funds are authorized as soon as the order is placed, which may affect the availability of funds in the account.
Please provide the correct billing information for the card being used. Billing information includes name, address and phone number of the card owner as recorded by the bank or card issuer. If using a shipping address that is different then the billing address, please provide a phone number for the shipping address.
-HOW DO I CANCEL A ORDER?
You can cancel your order provided it hasn't yet entered the shipping process by filling out our online Contact form. If the item has entered the shipping process, it cannot be canceled. However, you can return the item for a refund. See Return policy. Note: Once shipped and in route, the order cannot be canceled. If the delivery is refused, the shipping and handling charges for both ways will be deducted from the credit.
-HOW DO I RETURN & REFUND?
Please click here for information as to how to return a product to us.
-WHAT IS YOUR WARRENTY POLICY?
Please click here for information about the warranty.
Shipping & Delivery Information
-CAN YOU DELIVER TO AN ALTERNATIVE ADDRESS FROM THE INVOICE ADDRESS?
In most cases, to mitigate the risk of credit card fraud, we are only able to deliver orders to the registered cardholder address. In certain cases, it may be possible to arrange for delivery to a place of work, but we will require additional security checks to be completed (including obtaining a copy of your card statement) and this may cause a delay to your order being despatched.
If arranging an alternative delivery address is important for you, please email us: [email protected]
-WHAT ARE THE DELIVERY COSTS?
We offer free delivery for most of our products.
-HOW LONG DOES IT TAKE FOR GOODS TO BE DELIVERED?
Primeight Digital makes every effort to get your order to you as soon as possible. Orders are generally delivered based on the the customs clearence speed. The average delivery time is 3-10 business days. Therefore, please allow additional time for shipments.
-CAN I EXPEDITE SHIPPING?
There are generally options that allow for expedited shipping , at an additional cost, subject to terms and conditions of inventory etc...Please contact us for more details.
-HOW CAN I TRACK MY ORDER?
Once an order has shipped out, we will send you an e-mail with the tracking number. Just click on the link and it will take you to the carrier's website.
Read more on Delivery please click here.
General Information
-IS THIS WEB SITE SECURE?
This web site is secured by industry standard encryption techniques, your details will be protected at every stage of your transaction. If you still do not feel happy placing your order over the internet, please feel free to email us: [email protected]
If arranging an alternative delivery address is important for you, please email us: [email protected]
-WHAT IS PRIMEIGHT POINTS LOYALTY SCHEME?
Every time you buy with Primeight Digital, you earn Primeight points – 1 point for every US$1 you spend on qualifying products. Each Primeight Point is worth US$0.005, meaning for 1000 Primeight Points you will receive a deduction value US$5. Points expire after 3 years – but each time you buy from us we reset the clock on all your points, so you’ve got plenty of time to redeem them. Learn more about Primeight Points please click here.