Return & Refund

We believe that in order to have the best possible online shopping experience, our customers should be 100% satisfied with their purchase. So, Primeight Digital offers a 7 day Return Policy for all customers. You can request a return for most items within 7 days after receiving the shipment. All returns should be sent back to our warehouse.

Please allow 7-14 business days from when we receive your return to process your refund. You will be notified by email once your return is processed. Primeight Digital reserves the right to refuse return, refund and/or charge a restocking fee for any product that doesn’t comply with the below mentioned requirements.

A refund will be credited to the payment method used to place your order. When the refund is issued, you will receive a refund notification email.

Cancellation

We only accept cancellation when the order is still in the processing state. Once the order is packed or/and shipped, the order will not be processed under any cancelation request, but under our 7 Day Return Policy.

Order cancellation must be submitted an online return request via our "Contact Us" site immediately and we will do whatever possible to resolve the issue.

7 day Return Policy

Primeight Digital will not accept goods for credit or rectification unless Primeight Digital have been notified beforehand by email or telephone or whatsapp and the goods are received by Primeight Digital in stock condition with original packaging. Primeight Digital reserves the right to reject returns based on a change of mind without any defect present as per the Consumer Guarantees Act.Primeight Digital retain the right at our sole discretion whether to accept the return of the goods, or whether to rectify the goods or whether to issue a credit note in respect thereof. Stock condition would be described as the product being in pristine condition with all software seals intact, supplied with all the original accessories and packing and not registered for warranty with the manufacturer.

For the first 7 days after your purchase you may return merchandise for a full money back refund, excluding any shipping charges.

If a return is deemed unacceptable and refused, the customer must pay us the return shipping fees to have the product shipped back to them.

The customer is fully responsible for the return of any item during transit. Primeight Digital will not be liable for any return shipments that have been lost or damaged during transit.

If you return an item it must meet the below conditions:

  • This item is bought from Primeight Digital Co., Ltd
  • You have received our authorization for your request.
  • The item is returned with a copy of your receipt/invoice.
  • The item is returned with the original packaging, in the condition you received it (including all accessories, all materials, price taps, free gift etc.)
  • The item must be returned to Primeight Digital within 7 calendar days after your return request is authorized.
  • Please remove all unnecessary pre-existing labels from the box.

Damage on Delivery (Faulty Items)

We have found that many problems can be overcome by simply referring to the 'troubleshooting' section of your manual. If the goods still seem to be faulty please email us : [email protected] to discuss the fault and arrange the return.

If the fault occurs within the first 7 days you will always have the choice of either a replacement or a refund.

After 7 days, where you can demonstrate that the fault was present at the point of original sale, you can still request a repair or replacement. However, we reserve the right to choose a solution when the choice of the customer is disproportionate or impossible to fulfil. In the majority of cases, it is likely that we will elect to send an item for repair in the first instance. If the repair is unsuccessful, you can then claim a replacement or a full refund. Alternatively we will seek to agree a price reduction with you if you wish to keep the product.

In all cases, we reserve the right to inspect the product and verify the fault. If no fault is found, the product will be returned to you.

If a return is deemed unacceptable and refused, the customer must pay us the return shipping fees to have the product shipped back to them.