Worldwide Shipping & Delivery

We make every effort to get your order to you as soon as possible. 

Do you ship internationally?

Yes, we currently offer free worldwide shipping service and all orders will be shipped from our Hong Kong warehouse

Primeight will take responsible for the import fees, duties, and taxes. So the VAT invoice is not provided.

If an international shipment is refused and/or returned, any taxes, duties, custom fees, brokerage fees, or shipping charges incurred from this return will be the responsibility of the customer.

I just placed an order online. When will I receive my products?

Primeight Digital makes every effort to get your order to you as soon as possible. We ship products Monday to Friday with dispatch at 3:00 pm. (Hongkong Time) This means orders placed on the weekend will be dispatched the following Monday. If there is a problem with your order, you will receive an e-mail within one business day to advise you about the situation.

Will I have to sign for my package?

A signature is required for most carrier shipments upon receipt. An adult must be at the address to receive the package and sign for it. Packages cannot be rerouted or picked up from express station. If carrier is unable to successfully deliver your package they may bring your package to their Access Point or they will re-attempt delivery up to 3 times, at their discretion.

If you require additional help to receive your package, please contact us.

What do I do if there are damaged or missing items upon delivery?

Damaged in delivery: If there is damage to the package, or if merchandise is missing, please keep the original shipping carton and contact us immediately so we can issue a damage claim with the carrier. Please don't return the merchandise without going through these steps, as it delays the replacement of the order or the issuance of a credit.

Missing items: All missing items claims must be reported within 3 days of delivery. Contact us to report a missing item from your shipment.

Read more on our Return & Refund site.

How long will it be before I receive my order?

Orders are generally delivered based on the the customs clearence speed. The average delivery time is 3-10 business days. Therefore,  please allow additional time for shipments.

Can I expedite shipping?

There are generally options that allow for expedited shipping , at an additional cost, subject to terms and conditions of inventory etc...

Orders for in-stock items placed on business days are typically shipped the same day. Please note weekend orders, placed on Fridays after 3:00 PM HKT will be processed on the following Monday.

Please email : [email protected] to expedite your order.

How can I track my order?

Once an order has shipped out, we will send you an e-mail with the tracking number. Just click on the link and it will take you to the carrier's website.

All the above order handling and delivery timeframe information are for reference only. Late handling and/or order delays might be caused by any of the below reason(s):

  • Payment Issues
  • Address Issues
  • Stock Availability
  • Seasonal Backlog
  • Weather Issues
  • Any Uncontrollable Factors

If you have any further questions regarding delivery information please contact us.